Shipping & Returns
Most of our orders are being delivered on time as normal. However, due to the ongoing pandemic, some national and international carriers are experiencing significant delays and orders may not be delivered within specified timescales. Please accept our apologies for any inconvenience caused and do contact us if you have any questions or concerns.
Where do you deliver?
Tracked 2-4 days
Tracked NEXT DAY
|Europe*||International Tracked Shipping (delivery aim: 3-5 working days) or free over £70||£15|
|Rest of World (Not U.S)||
International Tracked Shipping (5-7 working days) or free over £70
|US||International Tracked Shipping (5-7 working days) or free over £70||£22|
We aim to ship all in-stock items within 24 hours of your order being placed, excluding weekends and public holidays in the UK.
What happens if my parcel is lost?
If you experience your parcel going missing, please contact us and we will attempt to track down the parcel. Unfortunately, we cannot be responsible for lost or stolen parcels where the parcel has been registered as delivered, which includes notification of re-delivery or collection. If a parcel is returned to us, payment for a second delivery attempt may be charged. We are unable to deliver to PO Boxes.
Do I have to pay import charges?
Your order may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs once it reaches its destination. Any such additional charges must be borne by the recipient. We’re afraid we have no control over and cannot take responsibility for local customs charges as they are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly. If you choose not to pay these fees and do not pick up your package, we are not able to refund your shipping costs. You may wish to contact your local customs office for further information.
How do I return my order?
Due to the Covid-19 pandemic, we are currently not accepting returns until further notice. Thank you for your understanding.
If a product you have ordered is damaged, please let us know immediately and within 15 days of purchase at the latest. We will gladly offer a full refund. Please quote your name and order number when emailing, providing details of the damage, including any photos if applicable. Once the item has been returned, a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method.