HELP

FAQ 

WHO IS CAIMILE ORGANICS

Caimile Organics is a vegan, organic, plastic-free and fragrance-free wellness brand here to help your hair flourish.

 

Who are Caimile Organics products made for?
Everyone! Caimile Organics is a genderless brand, we create products for all.

Are Caimile Organics products Vegan friendly? 
Yes! Our whole product range is vegan friendly, our founder is vegan too!

SHIPPING:

My Tracking number isn't working
Your tracking number will become live our courier has scanned your item. However, please feel free to send us an email at hello@caimileorganics.com and we can help you further with any of your issues!

I placed my order over 24 hours ago and still haven't received a confirmation email?
Please email hello@caimileorganics.com & we will get that sorted ASAP.

Where is my order?
Once you place an order, you should receive a confirmation email from us in your inbox of the email address you provided us with. Since all orders are tracked, you'll also receive a tracking number so you know exactly where your order is at all times.

Can I change my shipping address or cancel my order?
Please email us at hello@caimileorganics.com and we'll be able to help you with any shipping problems

RETURNS

Unfortunately you can't due to the nature of the product. Certain products such as personal care (beauty) or personalised products cannot be returned.

REFUNDS

Of course. We do advise you to wait at least 90 days before you see results as skin repair is a journey. However, if you aren't happy with the product or if it's arrived damaged and you would like your money back, send us proof via email at hello@caimileorganics.com to notify us about your concerns. If we deem the situation to be worth a refund you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.